• Experience installing and configuring software applications and Microsoft Windows 2000^® operating systems
• Experience helping end users solve computer problems
• Passing of the Networking Essentials certification exam or equivalent knowledge

Module 1: Introduction to SMS 2.0

Topics:

Microsoft Systems Management Server 2.0 features
Elements of an SMS 2.0 site
Web-Based Enterprise Management (WBEM) concepts
SMS site hierarchies
SMS Administrator console

Lab:

Customizing Microsoft Management Console (MMC) for SMS

Skills:

Students will be able to:

List and describe the key features of SMS 2.0, Service Pack 2.
List and define SMS 2.0 terminology.
List and describe the elements that make up an SMS 2.0 site.
Define WBEM and explain its application with SMS.
Use MMC to carry out SMS administration.

Module 2: Discovering and Installing Clients

Topics:

Discovery, assignment, and client installation
Assigning resources to sites
Configuring discovery methods
Installing clients
Troubleshooting client installation

Lab:

Discovering network resources
Adding a client to an SMS site

Skills:

Students will be able to:

List the various methods of discovering site resources.
Configure site assignment boundaries.
Install SMS clients using a variety of methods.
Remove SMS client software.

Module 3: Collecting Hardware and Software Inventory

Topics:

Collecting hardware inventory
Collecting software inventory
Belonging to multiple sites
Viewing inventory data
Troubleshooting inventory collection

Lab:

Configuring hardware inventory collection
Configuring software inventory collection
Viewing software and hardware inventory data

Skills:

Students will be able to:

Configure software inventory.
Collect client files.
Configure hardware inventory.
View inventory data (current and historical).

Module 4: Querying and Reporting Data

Topics:

Querying the site database
Reporting data using Crystal Info
Reporting data using other tools

Lab:

Querying and reporting data

Skills:

Students will be able to:

Build queries to locate specific objects in the site database.
Produce simple reports using Crystal Reports.

Module 5: Distributing Software

Topics:

Overview of software distribution
Creating packages and programs
Defining collections
Advertising programs to a collection
Running advertised programs at the client
Troubleshooting software distribution

Lab:

Advertising programs to a collection
Running advertised programs

Skills:

Students will be able to:

Create a software package.
Configure a program.
Create a collection of resources.
Advertise a program to a collection.
Use Advertised Programs Wizard to run program advertisements received at the client computer.
Identify where software distribution failed for a given situation.

Module 6: Using Systems Management Server Installer

Topics:

Installing SMS Installer
SMS Installer environment
Creating an Installer executable file
Testing the Installer executable file
Compiling the script file
Rolling back an application
Patching an application installation

Lab:

Installing software using SMS Installer
Modifying a registry setting
Patching software using SMS Installer

Skills:

Students will be able to:

Install SMS Installer.
Install an application using SMS Installer.
Modify an SMS Installer script file.
Package a client task using SMS Installer.
Roll back a client computer to its former state.
Patch an application or data file using SMS Installer.

Module 7: Software Metering

Topics:

Configuring software metering
Using software metering
Troubleshooting software metering

Lab:

Metering software usage

Skills:

Students will be able to:

Configure software metering.
Configure application licensing.
Use the software metering reporting functions.
Troubleshoot common software metering problems.

Module 8: Remotely Supporting SMS Computers

Topics:

Network Trace
Health Monitor
Introduction to the remote tools
Configuring remote tools
Using remote functions
Multiple-site issues
Troubleshooting the remote tools

Lab:

Using Network Trace
Using Health Monitor
Using remote control to solve problems

Skills:

Students will be able to:

Use Network Trace to determine status of SMS site systems.
Use Health Monitor to determine status of computers running Microsoft Windows 2000.
Configure a site to use remote control.
Use the SMS remote diagnostic utilities.
Use remote functions.
Troubleshoot common remote tool problems.